Effective Date of Revision: January 1, 2022
The Services, which are described in the Terms of Service, are designed to use information that you make available to us from your electric utility records to coordinate energy reductions at specific times and to sell those aggregate reductions in energy markets.
Information That You Provide
In order to provide the benefits of the Services, Meltek collects the following information when you set up and use the Services:
Automatically Collected Information (Cookies, Browser Information, IP Addresses, Etc.)
We may also collect certain types of information automatically when you interact with the Services. This information includes:
HOW WE USE YOUR INFORMATION
We use personal information for the following purposes:
HOW WE SHARE YOUR INFORMATION
We may engage vendors to perform functions on our behalf which may include data analysis, surveys, data hosting, information technology, payment processing, customer support, warranty services, email delivery, research and development, billing and collection, security, and auditing. Service providers are restricted from using personal information for any purpose that is not related to our engagement.
We may share information with other members of our group of companies.
We may share information with business partners whose products and services we use and promote and who may sell products and services of interest to you.
Social Media Platforms:
Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through digital cookies and other tracking mechanisms that they place on your device. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with its application. Please visit the social media companies’ respective privacy policies to better understand their data collection practices and the controls that they make available to you.
Companies Involved in Advertising:
We may partner with companies that assist us in advertising to those who may be interested in the Services. We may also partner with other companies who use tracking technologies on our website to collect or receive information from the Services and elsewhere on the Internet which they then use to measure and target ads to you.
We share your information with public entities, such as the Public Utilities Commission, to measure the amount of energy saved through Meltek’s management of your Connected Devices.
We may share your information with your investor-owned electric utility (IOU) when you direct us to disenroll you from your IOU’s demand response program so that you can use our Services.
In Connection with Legal Process:
We may share information when we believe in good faith that we are lawfully authorized or required to do so to identify, contact, or bring legal action regarding injury or interference with the rights and property of Meltek or its affiliates or to respond to lawful subpoenas, warrants, court orders, or other regulatory or law enforcement requests.
ADDITIONAL INFORMATION ABOUT OUR DATA COLLECTION AND SHARING PRACTICES
Sharing of Aggregated or De-Identified Data:
We may share aggregated or de-identified data at our discretion, including with marketing agencies and analytics providers.
Combination of Information:
We may combine information from the Services together and with other information we obtain from our business records. Additionally, information collected about you from a particular browser or device may be linked to information collected from another computer or device that we believe relates to you.
Data Collected From You About Others:
If you decide to invite others to the Services, we will collect your and the other person’s names, email addresses, and/or phone numbers in order to send an email or text message and follow up with the other person. You agree that you will obtain the other person’s consent before giving us his or her contact information. You also agree that you will not send us the contact information of a minor. We will inform any other person you invite that you gave us his or her information in the invitation email.
Change of Ownership or Corporate Organization:
We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction.
SECURITY We work to protect your personal information from loss, misuse, or unauthorized access, alteration and destruction by using reasonable organizational, technical, physical and administrative measures. While we use these precautions to safeguard your information, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
YOUR OPTION CHOICES ABOUT HOW WE USE YOUR INFORMATION
Correspondence If at any time you would like to unsubscribe from receiving future emails, you can click the unsubscribe link at the bottom of any email newsletter, or email us at hello@Meltek.com and we will promptly remove you from all future correspondence.
Advertising You can learn more about ad serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance. Similarly, you can learn about your options to opt out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your Apple or Android device.
Please note that opting out of advertising networks services does not mean that you will not receive advertising while using our Services or on other websites, nor will it prevent the receipt of interest-based advertising from other companies that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences.
We give you a number of choices regarding your information, including:
(a) Receiving notifications: You may choose to receive notifications about the Services, such as alerts about your energy savings. You may select which notifications you would like to receive, or disable notifications, through the Services.
(b) Receiving marketing communications: If you have consented, Meltek may, from time to time, contact you with communications regarding our products or services.
You may, at any time, inform us that you do not want Meltek to send you marketing communications, by sending your request to hello@Meltek.com.
Deactivation or Deletion of your Account:
You may deactivate or delete your account at any time through the Services. When you deactivate your account, the Services will no longer access your Utility Records or Connected Devices. However, certain historical data associated with your account, such as registration information or Utility Records, may not be deleted where such information is required by Regulators for audit purposes, or where information used in aggregate (and not reasonably capable of being associated with an individual) will enable Meltek to optimize Services for the electric grid.
SPECIAL INFORMATION FOR JOB APPLICANTS
INFORMATION ABOUT CHILDREN
Our Services are not intended for use by or targeted at children under age 16, and we do not intentionally gather any information about children who are under this age. If we discover that a child under 16 has submitted personal information to us, we will attempt to delete the information as soon as possible. If you believe that we might have personal information from a child under 16, please contact us at hello@Meltek.com, so we may delete the information.
LINKS TO OTHER WEBSITES
For questions about our privacy practices, contact us at hello@Meltek.com.