Meltek's Privacy Policy

Be informed - Read what information we collect and why

Meltek is committed to keeping your data secure. Read below for our privacy policy.

Effective Date of Revision: January 1, 2022

Meltek Inc. (Collectively "Meltek," "we," or "us") understands that you care about how we collect, use, and share information when you interact with our websites, mobile applications, and energy management products and services more fully described below (the "Services"), and we value the trust that you place in us. This Privacy Policy explains:

the types of information we collect through our Services
how we use and protect that information
the choices you have regarding our collection, use, and sharing practices
the types of information we may share with others and under what circumstances
details regarding our use of third-party cookies and other tracking technologies

This Privacy Policy applies when you interact with us through our Services. It also applies anywhere it is linked. It does not apply to websites and mobile applications that are not affiliated with Meltek but that may link to the Services or be linked to from the Services; please review the privacy policies on those websites and applications directly to understand their privacy practices.

The Services, which are described in the Terms of Service, are designed to use information that you make available to us from your electric utility records to coordinate energy reductions at specific times and to sell those aggregate reductions in energy markets.

INFORMATION COLLECTED

Information That You Provide

In order to provide the benefits of the Services, Meltek collects the following information when you set up and use the Services:

Contact information such as your name, email address, and phone number when you register to use our Services
Mobile phone number
Information you provide when you complete a survey administered by us or a service provider acting on our behalf
Information you submit to inquire about or apply for a job with us
Your electric utility records, energy consumption data, and other account information from your utility
Your login credentials for the connected devices, such as smart thermostats, that the Services will manage on your behalf at your request
Instructions that you or other users in your household have transmitted through the Services or connected devices
Your postal address when you purchase merchandise through Services and residential address when you use our Services
Your Social Security Number, if you win prizes or receive payment that require us to file reports for federal tax purposes
If you contact us, we may keep a record of that correspondence and any contact information provided
When you engage in a transaction using a credit or debit card through our Services, we use a payment processor to process your payment. Meltek does not collect, store, or transmit payment card information.

Automatically Collected Information (Cookies, Browser Information, IP Addresses, Etc.)

We may also collect certain types of information automatically when you interact with the Services. This information includes:

Details about your visits to our Services and information generated in the course of your use of our Services, including timing, frequency, and pattern of service use; date and time you accessed the Services; traffic data; location information; weblogs and other communication data; the resources that you access; and how you reached our Services online
Details regarding the devices you use to access our Services, including, but not limited to, your IP address, operating system, and browser type
Information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence
Information that you make available to us on a social media platform (such as by clicking on a social media icon linked from our Services), including your account ID number or username and other information included in your posts
Information from connected devices linked to our Services, including their status (such as whether they are powered on or off, and details about any product cycle or function they are performing)

Other companies may collect usage information on our behalf through the use of cookies or other tracking technologies. Analytics software helps us analyze how users interact with and use our website, compiles reports on website activity, and provides other services related to our website activity and usage. You can learn more about each company's services and how to opt out of tracking from their sites. For example, Google Analytics can be found at Google's Privacy and Terms website.

Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other web traffic data. Cookies are used for security purposes, to facilitate online navigation, to display information more effectively, and to personalize your experience while using the Services, as well as for online tracking purposes. We can recognize your computer to assist your use of the Services. If you do not want information collected through the use of cookies when using the Services, most browsers provide a simple procedure that allows you to automatically decline cookies or gives you the choice of declining or accepting the transfer of a particular cookie (or cookies) to your computer from a particular site. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, work, or work as designed. You may also be able to opt out of or block tracking by interacting directly with the other companies who conduct tracking through our Services.

We use website and application analytics services provided by service providers and third parties ("partners") that use cookies and similar technologies to collect information about website and application use and to report trends, without identifying individual visitors. The partners that provide these services may also collect information about your use of third-party websites. We also may use pixel tags (also known as web beacons and clear GIFs) in connection with some Services to, among other things, track the actions of users of the Services (including e-mail recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.

HOW WE USE YOUR INFORMATION

We use personal information for the following purposes:

To provide and support the Services, process payments, fulfill orders, and send service communications
To enable additional features on our Services and to provide you with a personalized service
To create custom audiences on social media sites
To improve our products and services and for research and development
For troubleshooting and maintenance
To communicate with you about your account and our Services
To conduct surveys, promotions, contests, and sweepstakes
To understand how our Services are being used, track site performance, and make improvements
To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and to comply with legal requirements regarding the provision of products and services
To protect and secure our Services, assets, network, and business operations
To comply with legal process, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests

HOW WE SHARE YOUR INFORMATION

Service Providers: We may engage vendors to perform functions on our behalf which may include data analysis, surveys, data hosting, information technology, payment processing, customer support, warranty services, email delivery, research and development, billing and collection, security, and auditing. Service providers are restricted from using personal information for any purpose that is not related to our engagement.

Corporate Affiliates: We may share information with other members of our group of companies.

Business Partners: We may share information with business partners whose products and services we use and promote and who may sell products and services of interest to you.

Social Media Platforms: Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through digital cookies and other tracking mechanisms that they place on your device. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with its application. Please visit the social media companies' respective privacy policies to better understand their data collection practices and the controls that they make available to you.

Companies Involved in Advertising: We may partner with companies that assist us in advertising to those who may be interested in the Services. We may also partner with other companies who use tracking technologies on our website to collect or receive information from the Services and elsewhere on the Internet which they then use to measure and target ads to you.

Public Entities: We share your information with public entities, such as the Public Utilities Commission, to measure the amount of energy saved through Meltek's management of your Connected Devices.

Investor-Owned Utilities: We may share your information with your investor-owned electric utility (IOU) when you direct us to disenroll you from your IOU's demand response program so that you can use our Services.

In Connection with Legal Process: We may share information when we believe in good faith that we are lawfully authorized or required to do so to identify, contact, or bring legal action regarding injury or interference with the rights and property of Meltek or its affiliates or to respond to lawful subpoenas, warrants, court orders, or other regulatory or law enforcement requests.

ADDITIONAL INFORMATION ABOUT OUR DATA COLLECTION AND SHARING PRACTICES

Sharing of Aggregated or De-Identified Data: We may share aggregated or de-identified data at our discretion, including with marketing agencies and analytics providers.

Combination of Information: We may combine information from the Services together and with other information we obtain from our business records. Additionally, information collected about you from a particular browser or device may be linked to information collected from another computer or device that we believe relates to you.

Data Collected From You About Others: If you decide to invite others to the Services, we will collect your and the other person's names, email addresses, and/or phone numbers in order to send an email or text message and follow up with the other person. You agree that you will obtain the other person's consent before giving us his or her contact information. You also agree that you will not send us the contact information of a minor. We will inform any other person you invite that you gave us his or her information in the invitation email.

Change of Ownership or Corporate Organization: We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction.

SECURITY

We work to protect your personal information from loss, misuse, or unauthorized access, alteration and destruction by using reasonable organizational, technical, physical and administrative measures. While we use these precautions to safeguard your information, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

YOUR OPTION CHOICES ABOUT HOW WE USE YOUR INFORMATION

Correspondence: If at any time you would like to unsubscribe from receiving future emails, you can click the unsubscribe link at the bottom of any email newsletter, or email us at [email protected] and we will promptly remove you from all future correspondence.

Advertising: You can learn more about ad serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance. Similarly, you can learn about your options to opt out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your Apple or Android device.

Please note that opting out of advertising networks services does not mean that you will not receive advertising while using our Services or on other websites, nor will it prevent the receipt of interest-based advertising from other companies that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences.

CHOICES

We give you a number of choices regarding your information, including:

(a) Receiving notifications: You may choose to receive notifications about the Services, such as alerts about your energy savings. You may select which notifications you would like to receive, or disable notifications, through the Services.

(b) Receiving marketing communications: If you have consented, Meltek may, from time to time, contact you with communications regarding our products or services. You may, at any time, inform us that you do not want Meltek to send you marketing communications, by sending your request to [email protected].

Deactivation or Deletion of your Account: You may deactivate or delete your account at any time through the Services. When you deactivate your account, the Services will no longer access your Utility Records or Connected Devices. However, certain historical data associated with your account, such as registration information or Utility Records, may not be deleted where such information is required by Regulators for audit purposes, or where information used in aggregate (and not reasonably capable of being associated with an individual) will enable Meltek to optimize Services for the electric grid.

SPECIAL INFORMATION FOR JOB APPLICANTS

When you apply for a job with Meltek, we collect certain information about you as outlined in this Privacy Policy. Information may be collected about you in multiple ways: you may provide it to us in connection with your application; we may make observations in the application process or collect information from public information sources; or you may authorize us to collect information from other sources, such as a former employer or reference. In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.

INFORMATION ABOUT CHILDREN

Our Services are not intended for use by or targeted at children under age 16, and we do not intentionally gather any information about children who are under this age. If we discover that a child under 16 has submitted personal information to us, we will attempt to delete the information as soon as possible. If you believe that we might have personal information from a child under 16, please contact us at [email protected], so we may delete the information.

LINKS TO OTHER WEBSITES

This Privacy Policy discloses the privacy practices for our Services; however, for your convenience, we may provide links to other websites. Please be aware that this Privacy Policy does not apply to the other websites. We encourage you to review the privacy statements of each website before providing any personal information.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when this Privacy Policy was last revised. We may also notify you in other ways from time to time about the collection, use, and disclosure of your personal information described in this Privacy Policy.

For questions about our privacy practices, contact us at [email protected].